We’ll reimburse the cost of your travel to and from Frankfurt up to the travel reimbursement limit. (This does not apply to hosted buyers on the IMEX individual long-haul programme.)  

You should book your flights as soon as you’ve been accepted on to our hosted buyer programme.  We do not book travel on your behalf. 

View the travel reimbursement limits.

View your commitments.

Watch our short help video for easy to follow instructions on how to submit your claim.

Answers to your reimbursement questions
 

In addition to your travel to and from Frankfurt, we will also reimburse the cost of the following (up to the travel reimbursement limit):

• Stopovers or additional flights (e.g. for a fam trip) (if your flights to and from Frankfurt are booked on one ticket with one fare for the entire journey). Exceptions to the one ticket/one fare rule may be considered for reimbursement if they include your home airport/train station or Frankfurt


• Upgrades (if the flight and upgrade are booked and claimed for at the same time)


• Flexible fares


• Taxes and other related charges (upgrades/extra leg room) for flights booked using loyalty card points/airmiles


• Flights booked using credit from cancelled flights, if proof of payment for the original flight is provided


• Up to one checked-in bag

We will not reimburse the cost of:

• Driving to Messe Frankfurt


• Your travel if you do not attend IMEX/do not attend for complete days during your hosted buyer programme


• Flights/train travel cancelled by the airline or train operator (for whatever reason including COVID-19 restrictions)


• Flights/train travel changed or cancelled by you


• Missed flights/train travel and any additional costs incurred


• Travel agency fees


• Bank charges made by your bank for receipt of the travel reimbursement

Submitting your travel reimbursement claim

• Reimbursements. Do this as soon as you book your flights and by 28 April 2023 so we can arrange your transfers (we cannot guarantee your airport transfer if you submit your claim after this date).
  
  No travel reimbursement claims can be submitted after  5 June 2023.
  
    You will need:
   
  • Your complete travel itinerary (including any additional fam trip flights) showing your name, travel into and out of Frankfurt including flight numbers, departure and arrival times, and the name of the airline (if your intermediary books your flights they’ll send us this information)
  
  
  • The invoice showing the full cost of your travel (from the airline or travel agency - if you work for a travel agency you must provide a copy of the airline invoice rather than your own travel agency’s invoice)
  
  
  • Your account payee name and your email address. You’ll receive a Wise email with a payment link after you’ve attended the show. You will not need to share your bank details with us
  
  
  • Or if your bank is in Brazil, Bangladesh, China, Colombia, Ghana, Nepal, Nigeria, Pakistan, Peru, Philippines, Russia, Sri Lanka, Ukraine you will need the following bank details: SWIFT/BIC code, IBAN/account number, and beneficiary account name/address (and possibly additional information such as Transit code/BSB code, CLABE depending where your bank is located). Your travel reimbursement will be made by bank transfer
  
  
  • Note that the currencies given on the travel reimbursement limit table may have changed to meet Wise’s 2023 requirements. Check the travel reimbursement limit for the currency we send your reimbursement, but note that it will be paid into your account in the currency of your account.

Payment

Short help video coming soon.

We aim to reimburse you within three weeks of the show once we have confirmed that you attended the show for your complete programme dates. Make sure your badge is scanned every day you attend the show (so we can check your attendance before we release payment). You view the status of your travel reimbursement claim in your IMEX account.

If we asked you to enter your account payee name and email address, you’ll receive an email from Wise (noreply@wise.com) - check your junk/spam mailbox if you don’t appear to have received this. The email will be sent on 12 or 13 June 2023 and the secure payment link will be valid for seven days. Once completed the payment will be in your account within 24 hours.

If we asked you for your bank details, payment will be made via bank transfer.

Payment will be made in either GBP, EUR or USD. If you paid for your travel in GBP, EUR or USD we will usually reimburse you in the same currency. Any currency conversion will use the time-of-booking exchange rate.

Contact us before booking if:

• You cannot find a fare within the travel reimbursement limit


• The airport you’re flying from is not listed on our travel reimbursement limit table


• You cannot find flights that allow you to attend complete days during your hosted buyer programme
   
• Contact us by email: hosted@imexexhibitions.com

Have any questions? Check our FAQs page or contact us: 

Call: +44 (0) 1273 224957
Email: hosted@imexevents.com